Privacy Policy

Last updated: February 2026

At SkyLimit, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

  • Name and email address
  • Payment information (processed securely by our payment partners)
  • Device information for eSIM delivery
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device identifiers
  • Pages viewed and time spent on site
  • Referring website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your eSIM orders
  • Send order confirmations and eSIM delivery
  • Provide customer support
  • Send important service updates
  • Improve our products and services
  • Prevent fraud and abuse
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Payment processors, eSIM providers, email services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-compliant partners
  • Regular security audits and updates
  • Limited employee access to personal data

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze site usage, and assist in our marketing efforts.

Types of cookies we use:

  • Essential: Required for site functionality
  • Analytics: Help us understand how visitors use our site
  • Marketing: Used for advertising and retargeting

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your data ("right to be forgotten")
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@skylimit.app.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are typically retained for 7 years for accounting purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

13. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to opt-out of the sale of personal information (note: we do not sell personal information).

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR. Our legal basis for processing is typically contract performance (to fulfill your orders) or legitimate interest (to improve our services).